Returns & Exchanges

At PAUL VALENTINE, we want you to love your jewelry and watches, which is why we offer a 30-day return policy for a seamless shopping experience. All items must be returned in their original, unworn condition with all packaging intact to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items securely in their original gift boxes and use the protective shipping carton to ensure your pieces arrive back safely.

3

Ship It Back

Download and print your pre-paid return label from the portal, attach it to the outside of your parcel, and drop it off at the nearest carrier location.

4

Receive Your Refund

Once our warehouse team has inspected your return, we will process your refund to your original payment method within 10-14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing