Frequently Asked Questions
Everything you need to know about your Paul Valentine experience.
What materials are used in Paul Valentine jewelry?
Our jewelry is crafted using high-quality materials including 316L stainless steel, 925 sterling silver, and 14k gold plating. All pieces are designed to be durable, nickel-free, and hypoallergenic.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund.
Is there a warranty on watches and jewelry?
Yes, all Paul Valentine products come with a 2-year warranty from the date of purchase. This covers manufacturing defects but does not include normal wear and tear or accidental damage.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the provided Paul Valentine pouch or box.
Which payment methods do you accept?
We accept a wide range of payment options including Credit Cards (Visa, Mastercard, AMEX), PayPal, Klarna (Pay Later), and Apple Pay for a seamless checkout experience.